Mealsizer TERMS & Privacy Policy

We at Hap Pynova AB (“Happynova”) and Mealsizer® cherish you as a customer, which means that we handle your personal data in a way that takes your privacy into account. This privacy policy describes what personal data we collect from you through our interactions with you and how we use these data.

When you place an order at www.mealsizer.com, you consent to having your name and address registered in our customer register. All personal data that you provide to us or that we receive when you register for a purchase or visit our website, will be processed by Happynova. The information will be used for the purpose of ensuring that we can fulfill our obligations to you when purchasing. Happynova is responsible for the processing of your personal data. You can always contact us if you have questions regarding privacy protection and the processing of your personal data by sending an e-mail to info@mealsizer.com.

Secure payment

With the payment soultions Payson or PayPal, you are guaranteed a secure payment with your credit card, and in some countries also with Direct Bank payment or with Invoice. When we process payments, some of your information will be sent to Payson or PayPal, including information required to process or provide support for the payment, such as the total amount of the purchase and billing information.

Payment is easy and secure with Payson or PayPal. Even if you do not have a Payson or a PayPal Account before, you can quickly make the transaction and there is no need to have an account with PayPal. Both Payson and PayPal have very high security requirements, and are both well-known payment solution on the internet. For more information please see Payson’s or PayPal’s Privacy & Security Policy. 

Delivery and freight

Mealsizer® is delivered by traceable letter or postal package, depending on the quantity and weight. Your order will normally be delivered to you within a week. However, we cannot guarantee that the goods will arrive within that time, since unforeseen delays can arise on occasions. 

Complaints

If you get a defective item, you need to contact our customer service as soon as this is discovered. A defective item is replaced with a new flawless item, but only after contact with us. Visible transport damage must be reported within 8 days to info@mealsizer.com.

How we use personal information

We use personal information to conduct our business and deliver the products and services we provide. We also use the information to create a better experience when visiting the website and to inform you about your account and products. In addition, we use personal information for marketing activities and to display more relevant ads about our products.

Happynova processes personal information in order to provide relevant content on the website www.mealsizer.com, for example to ensure that content on the website is presented effectively on your device according to your wishes. The processing is necessary to meet our and your legitimate interest in providing information and services on the website. The personal data processed is information on how you interact with us, for example how you use our services, response time for pages, download errors, how you reached and left the service, device information, like IP address, browser settings, operating system, platform and screen resolution, national settings and language settings. Personal data is retained and kept up to 36 months thereafter.

Happynova processes personal data in order to provide your user account at www.mealsizer.com to give you access to various services such as news, inspiration and offers, invitations to exclusive events, and digital purchase history. This is necessary to fulfill the agreement with you. If the information is not provided, our commitments cannot be fulfilled and we are therefore forced to deny you membership. The personal data processed are identity data, like name and date of birth, contact details, for example e-mail address, telephone number and postal address, login information, like passwords and similar security information used for account access, as well as purchase history, like  products, order value and receipts. Personal data is retained until you, as a customer, decide to deregister/exit the customer club. Purchase history can be kept longer if it is necessary by law.

Happynova processes personal data in order to sell products in the webshop, for example for administering orders and deliveries and handling complaints and warranty cases. This is necessary for us to be able to fulfill our obligations under the purchase agreement. If the information is not provided, our commitments cannot be fulfilled and we are therefore forced to deny you the purchase. The personal data processed are identity data, like name and social security number, contact information, for example postal address, telephone number and e-mail address, as well as purchase information, like ordered products and order sum. Your personal data is preserved until the purchase has been completed, including delivery and payment, and for a period of 36 months thereafter in order to handle any complaints and warranty cases.

Happynova processes personal data in order to improve products, for example to handle guarantees, complaints, and for quality and product improvement work. This is necessary to satisfy our and your legitimate interest in providing faultless products. The personal data processed are identity data, for example name, purchase information, like information about time of purchase, item number and the case itself. The personal data is preserved during the case handling period and for a period of 6 months thereafter in order to be able to answer the case if follow-up questions from the customer appear on how the matter was handled.

Happynova processes personal data in order to handle customer service cases, for example to communicate with you and answer inquiries that come in to customer service or in other digital channels (including social media) and investigate complaint and support cases. This is necessary to satisfy our and your legitimate interest in managing customer service matters. The personal data processed are identity data, for example name and social security number, contact information, like address, e-mail address and telephone number, correspondence with you and purchase information, for example information about the time of purchase, item number and the complaint or case itself. The personal data is preserved during the case handling period and for a period of 6 months thereafter in order to be able to answer the case if follow-up questions from the customer appear on how the matter was handled.

Happynova processes personal data in order to fulfill legal obligations such as complying with applicable legislation, for example accounting law and GDPR. The personal data processed are identity data, like name, contact information, for example address, purchase information, like purchase time, item number and order amount. Personal data is preserved for 7 years according to the law.

Happynova processes personal data in order to market our products for example for communicating relevant information about our products and services to you, as well as for marketing or offers related to our products, or products and services provided or marketed by our partners. The personal data processed is for example name, email address, address and phone number. The personal data is preserved during the customer relationship or until you announce that you no longer wish to receive such communication from us.

How we collect personal information

We receive certain personal information directly from you, for example, when you create an account, subscribe to a newsletter, register for an event, buy a product or contact us for customer service. We collect some of the personal data by registering how you interact with our website, for example by using technology such as cookies. Sometimes we also collect personal data from third parties. Examples of third-party sources, which may vary over time, are providers of payment transactions, service providers that provide data to enable us to customize our online marketing, and partners we work with to arrange events.

Recipients of personal data and reasons why we share your personal information

We will not sell or rent out your personal information to other companies. We transfer to, or share your personal information with, selected recipients if necessary for the purpose for which the information has been collected, for example, to provide a product or service that you have requested.

Personal data assistants are companies that process personal data on our behalf and on our instructions. These companies must comply with our security requirements in the form of technical and organizational measures in connection with the processing and are not permitted to use the personal data for other purposes. We also share your personal data with companies or authorities that are independently responsible for personal data, that is, they themselves determine the purpose and means of processing the personal data. When your personal information is shared with a company or government agency that is an independent data controller, their privacy policy applies.

Happynova shares your personal information with suppliers or subcontractors to fulfill agreements with you and for other purposes as stated in this privacy policy. We share your personal information with companies that help us with marketing and IT services. When you provide personal information for a purchase, we share it with banks and other providers of payment transactions and financial services. We also employ companies to provide delivery of products that need access to personal data in order to provide these services. We may also disclose personal data to authorities if we are obliged to do so by law.

How do we use cookies and other similar techniques?

Happynova uses cookies and similar techniques to provide its website and to facilitate data collection. Cookies are small text files that are transferred to your device. The website uses two different types of cookies: temporary cookies that are only temporarily stored and disappear when you shut down your browser, and lasting cookies are saved for future visits. We use cookies to analyze the performance of the site, adapt it to your wishes and to analyze your use of the services. We also use cookies to be able to direct relevant marketing to you. The website’s functionality is to some extent dependent on temporary cookies, for example to facilitate the navigation of the website and in the online store.

When you buy from us, please provide us with information that includes your name, billing address, shipping address, email address, phone number, credit card details / payment details and any account information such as username and password. We use this information for purposes such as:

  • Send information to you about your account and your order
  • Answer your questions, including repurchases and complaints
  • Treat payments and prevent fraud
  • Configure your account for our store
  • Follow the legal requirements we have, such as VAT/tax calculation
  • Improve our offers in the store
  • Send you marketing messages if you choose to receive them

If you create an account, we will store your name, address, e-mail address and phone number, which will be used to fill in your information in the checkout for future orders.

Generally, only information about you is stored as long as we need the information for the purposes for which we collect and use it, and we are not legally required to store it. For example, we will store order information for the current time period for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We also store comments or reviews if you leave them.

You can change the settings of your browser or your device to manage the use and scope of cookies. Use the help function in your browser or device to learn more about changing these settings. You can, for example, choose to block all cookies, only accept first-party cookies, or delete cookies when you shut down your browser. Note that some features of our site do not work optimally if you block or delete cookies.

Contact us

Hap Pynova AB is responsible for the processing of your personal data. We follow Swedish data protection legislation. Comments or questions regarding our Privacy Policy or questions regarding Happynova’s processing of your personal data can be sent to info@mealsizer.com or via the contact form here.

Updated 19th of May 2019.