Mealsizer® terms & Privacy Policy

We use personal information to conduct our business and deliver the products and services we provide. We also use the information to create a better experience when visiting the website and to inform you about your account and products. In addition, we use personal information for marketing activities and to display more relevant ads about our products.

Happynova processes personal information in order to provide relevant content on the website www.mealsizer.com, for example to ensure that content on the website is presented effectively on your device according to your wishes. The processing is necessary to meet our and your legitimate interest in providing information and services on the website. The personal data processed is information on how you interact with us, for example how you use our services, response time for pages, download errors, how you reached and left the service, device information, like IP address, browser settings, operating system, platform and screen resolution, national settings and language settings. Personal data is retained and kept up to 36 months thereafter.

Happynova processes personal data in order to provide your user account at www.mealsizer.com to give you access to various services such as news, inspiration and offers, invitations to exclusive events, and digital purchase history. This is necessary to fulfill the agreement with you. If the information is not provided, our commitments cannot be fulfilled and we are therefore forced to deny you membership. The personal data processed are identity data, like name and date of birth, contact details, for example e-mail address, telephone number and postal address, login information, like passwords and similar security information used for account access, as well as purchase history, like  products, order value and receipts. Personal data is retained until you, as a customer, decide to deregister/exit the customer club. Purchase history can be kept longer if it is necessary by law.

Happynova processes personal data in order to sell products in the webshop, for example for administering orders and deliveries and handling complaints and warranty cases. This is necessary for us to be able to fulfill our obligations under the purchase agreement. If the information is not provided, our commitments cannot be fulfilled and we are therefore forced to deny you the purchase. The personal data processed are identity data, like name and social security number, contact information, for example postal address, telephone number and e-mail address, as well as purchase information, like ordered products and order sum. Your personal data is preserved until the purchase has been completed, including delivery and payment, and for a period of 36 months thereafter in order to handle any complaints and warranty cases.

Happynova processes personal data in order to improve products, for example to handle guarantees, complaints, and for quality and product improvement work. This is necessary to satisfy our and your legitimate interest in providing faultless products. The personal data processed are identity data, for example name, purchase information, like information about time of purchase, item number and the case itself. The personal data is preserved during the case handling period and for a period of 6 months thereafter in order to be able to answer the case if follow-up questions from the customer appear on how the matter was handled.

Happynova processes personal data in order to handle customer service cases, for example to communicate with you and answer inquiries that come in to customer service or in other digital channels (including social media) and investigate complaint and support cases. This is necessary to satisfy our and your legitimate interest in managing customer service matters. The personal data processed are identity data, for example name and social security number, contact information, like address, e-mail address and telephone number, correspondence with you and purchase information, for example information about the time of purchase, item number and the complaint or case itself. The personal data is preserved during the case handling period and for a period of 6 months thereafter in order to be able to answer the case if follow-up questions from the customer appear on how the matter was handled.

Happynova processes personal data in order to fulfill legal obligations such as complying with applicable legislation, for example accounting law and GDPR. The personal data processed are identity data, like name, contact information, for example address, purchase information, like purchase time, item number and order amount. Personal data is preserved for 7 years according to the law.

Happynova processes personal data in order to market our products for example for communicating relevant information about our products and services to you, as well as for marketing or offers related to our products, or products and services provided or marketed by our partners. The personal data processed is for example name, email address, address and phone number. The personal data is preserved during the customer relationship or until you announce that you no longer wish to receive such communication from us.